We offer exchanges only, you must have proof of purchasewith the items in re-sellable condition*, and must return the item(s) within 24 hours of purchase.

Re-sellable condition constitutes:

      - Un-used and/or un-opened items.

      - Tags attached when applicable (non-food items).

      - Complete original packaging must be present and completely clean, free of dirt, debris, hair, stains and/or odors of any sort.

      - Packaging must be in non-torn/non-ripped condition.

      - Item (itself) must be completely clean, free of dirt, debris, hair, stains and/or odors of any sort.

For health and safety concerns, we do not offer returns or exchanges on:

       - Beds, Carriers, Crates, Clothes or Topical Flea treatments.

If you aren't sure and want further guidance, please call us at 323-464-9600 (option 3) and we will be glad to assist you with your inquiry.